ONCE’IT want you to love your purchase 100% If for any reason you don’t, you can return an item up to 10 days from the date of shipment. To apply for a return, please contact the ONCE’IT team with your details.

Email: members@onceit.co.nz
Phone: 09 973 5442

See below for returns policy terms and conditions. If you have any concerns about any return issues please don’t hesitate to contact us.

ONCE’IT accept returns on apparel and footwear for store credit only.

Requests to return products must be submitted to us within 7 days from the date your order was shipped. ONCE’IT must receive the merchandise within 10 days from the date the item was shipped to you.

All items must be unused, unworn, unwashed and undamaged. Please return all products in its original packaging to help facilitate credit process.

THE FOLLOWING ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURNS:

• Accessories
• Beauty and fragrances
• Home decor
• Handbags
• Hosiery
• Intimates
• Jewellery
• Leather goods
• Swimwear
• Sunglasses
• Wallets
• Watches

NO RETURNS, REFUNDS OR EXCHANGES WILL BE ACCEPTED.